How is the fare calculated?
The fare is based on the road distance between your two points and on the vehicle required. Booking the return leg at the same time reduces the total by 10%. This page applies the same calculation as our office, so the figure shown is the figure we quote.
Is the price per person or per car?
Per vehicle. The fare for a given route and vehicle class is the same regardless of the number of passengers; the party size and luggage determine only which vehicle is assigned.
What if my flight is delayed?
No action is required from you. We monitor the flight number provided and adjust the pick-up automatically. Airport collections include sixty minutes' waiting from touchdown; other pick-ups include fifteen minutes.
May we stop en route?
Yes. Add an additional stop when booking, or describe it in the notes, and we will confirm the cost before you commit to the journey.
Do you drive outside Switzerland?
Yes. Europa-Park, Colmar and the Alsace wine route, and Freiburg and the Black Forest are regular destinations, and further cross-border journeys can be arranged. Foreign tolls and vignettes are included in the fare.
When and how is payment made?
After the vehicle is confirmed, never before. Payment may be made by card, bank transfer or in cash with the driver. There is no booking fee and no charge for requesting a fare.
What is the cancellation policy?
Cancellation is free of charge up to 24 hours before pick-up. Within 24 hours, 50% of the fare is payable, and non-arrivals are charged in full.
Can you carry skis, snowboards or bicycles?
Ski, snowboard and bicycle carriage is available on request and is confirmed case by case, as it depends on the vehicle available for your journey. Please indicate your requirements when booking. Wheelchair assistance is provided at no charge.